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Privacy Policy

At Ricardo Rocha Insurance Agency, we are committed to protecting the privacy and security of our Texas families and business owners. This policy outlines how we collect, use, and safeguard your personal information when you trust us with your insurance needs, ensuring transparency and professional handling of your data across all our services.

2) Information We Collect

Contact Details

We collect personal identifiers such as your name, mailing address, email address, and phone number to establish and manage your account.

SMS Consent

We record your explicit consent to receive text messages for quotes, policy updates, and service notifications when you opt-in.

Policy Details

Information necessary to provide insurance quotes and policies, including property details, driving records, and coverage history.

Website Usage

We automatically collect technical data like your IP address and browsing behavior to improve our website experience and security.

How We Use Your Information

  • At Ricardo Rocha Insurance Agency, we use the information we collect to provide, maintain, and improve our services to Texas families and business owners. Specifically, we use your contact and policy details to generate accurate insurance quotes and effectively manage your various insurance policies.
  • We also utilize your information for customer service purposes, ensuring we can respond to your inquiries and support your needs promptly. This includes the use of SMS marketing and informational messages for those who have provided consent. These messages may include quote updates, policy reminders, and relevant marketing communications. We are committed to using your data responsibly and only for the purposes of helping you secure the protection you need for your life, home, vehicle, and business.

Information Sharing and Disclosure

We respect your privacy and are committed to protecting it. Here is how we handle your information with total transparency:

  • Service Providers: We share information with trusted insurance carriers and service providers only to provide quotes, issue policies, and service your account.
  • Legal Requirements: We may disclose information if required by law, such as to comply with a subpoena or similar legal process.
  • No Selling of Data: Ricardo Rocha Insurance Agency does not sell, rent, or lease your personal information to third parties for their marketing purposes.
  • SMS Privacy: Your mobile numbers collected for SMS consent will not be shared with third parties or affiliates for marketing purposes.

SMS Terms & Conditions

  1. SMS Consent Communication:
    The mobile phone number you provide to Ricardo Rocha Insurance Agency for SMS communications will not be shared with third parties for marketing purposes.
  2. Types of SMS Communications:
    If you have consented to receive text messages from Ricardo Rocha Insurance Agency, you may receive messages related to the following:Accounts Notifications and Marketing (if applicable).
  3. Message Frequency:
    Message frequency may vary depending on the type of communication. You may receive up to 2 SMS messages per week related to Account Notifications and Marketing.
  4. Potential Fees for SMS Messaging:
    Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
  5. Opt-In Method:
    You may opt in to receive SMS messages from Ricardo Rocha Insurance Agency in the following way: Completing and signing a paper consent form that clearly authorizes SMS communications from Ricardo Rocha Insurance Agency.
  6. Opt-Out Method:
    You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact Ricardo Rocha Insurance Agency directly at 956-305-2794 to request removal from our messaging list.
  7. Help:
    If you are experiencing any issues, you can reply with the keyword "HELP". Or, you can get help directly from us at our website contact page or by calling Ricardo Rocha Insurance Agency at 956-305-2794.
  8. Standard Messaging Disclosures:
    • Message and data rates may apply.
    • You can opt out at any time by texting "STOP."
    • For assistance, text "HELP" or contact Ricardo Rocha Insurance Agency at 956-305-2794 or visit our Privacy Policy and Terms and Conditions pages.
    • Message frequency may vary.

Your Privacy Choices and Rights

Access and Information

You have the right to request a copy of the personal information we hold about you and ask for details on how we use it.

Update and Correction

If your information is outdated or incorrect, you can request that we update or correct your records at any time.

Opt-out and Choices

You can opt out of marketing messages, including SMS, by replying STOP or contacting us directly to adjust your preferences.

Updates

Changes to This Policy

Ricardo Rocha Insurance Agency may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date at the top of the policy. We encourage you to review this page periodically to stay informed about how we are protecting your personal information. Your continued use of our services after such changes constitutes your acceptance of the revised policy.

Questions?

If you have any questions about this Privacy Policy, your rights, or our information practices, please reach out to us directly. We are here to help families and business owners across Texas stay protected.

Address: 537 Frontage Rd Suite D, Alamo, Tx 78516

Phone: 956-305-2794

Email: ricardorochaagency@gmail.com

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